Omnichannel is not just another features, it is about customer journey.
Via SWIFT Omnichannel Hub, we provide full integration to connect all your sales touch point, payments, fulfillment and inventory, multi-warehouses operation, logistic and delivery, back-office and customer loyalty, all under one roof.
It is about customer journey
It is not for everyone
It is very complex and it will disrupt your current business
US Top 97 Retail, only 5 have strong omni-channel presence
Out of the omnichannel practioner, only 12% are really efficient and offer full experiences
The initiative has to be top-down
Build on the top of our SWIFT ecosystem, we provide you with a customizable omnichannel platform and sales channel that work as one system. SWIFT omnichannel allows you to provides customer experiences such as:
Ship From Store
Pick Up In Store
Ship To Store
Return To Store
CRM and Loyalty