Omnichannel

Omnichannel is not just another features, it is about customer experience.

Omnichannel is …

It is about customer journey

It is not for everyone
It is very complex and it will disrupt your current business
US Top 97 Retail, only 5 have strong omni-channel presence
Out of the omnichannel practioner, only 12% are really efficient and offer full experiences
The initiative has to be top-down

SWIFT Omnichannel

Using our SWIFT Omnichannel Platform, we provide full integration to connect all your sales touch point, payments, fulfillment and inventory, multi-warehouses operation, logistic and delivery, back-office and customer loyalty, all under one roof.

Customizable PLATFORM

Build on the top of our SWIFT ecosystem, we provide you with a customizable omnichannel platform and sales channel that work as one system. SWIFT omnichannel allows you to provides customer experiences such as:

Ship From Store

Pick Up In Store

Ship To Store

Sales Assistance

Return To Store

Endless Aisle

Key Features

MULTI-SOURCE INVENTORY

Using our SWIFT Omnichannel System, you will be able to have a unify view of your inventory across multiple locations or sources. Leverage not only your own warehouses or DC but also any other locations such as your local stores, third party vendors, even your existing distributors to be part of your omnichannel strategy.

DISTRIBUTED ORDER MANAGEMENT

Using our “SMART” allocation and routing system, you can make sure that your orders are fulfilled seamlessly. Our Omnichannel System will choose the right sourcing based on our routing algorithm which supports stock availability, priority matrix, closest distance and custom zoning. This ensures not only the most efficient route to fulfill the order, but also keeping your customer happy.

OMNICHANNEL FULFILLMENT

Let your customer to choose what is the best for purchase experience for them, from pickup in store, ship from store or wareshouse, or even curbside pickup, our omnichannel system is ready to help you.